Thailand is preparing to expand the use of artificial intelligence across government agencies as part of a broader digital-transformation effort. The government expects AI to improve public-service delivery, increase transparency and allow agencies to operate more efficiently. Public services are increasingly being moved online, while electronic meetings and updated rules for digital transactions are also becoming part of the country's modernization programme.
The strategy focuses on three main areas. First, Thailand wants to strengthen government-data protection while developing a dedicated Thai-language AI model. Second, it plans to automate administrative processes to reduce costs and support the digital economy. Third, government departments will increasingly consolidate and analyze their data so that policymakers can make decisions using information gathered across different agencies rather than relying on isolated databases.
Regulatory reform is another important part of the plan. Thai authorities are reviewing approximately 7,600 regulatory acts to identify rules that could obstruct the adoption of digital technologies. The effort suggests that Thailand sees AI deployment as requiring changes not only to software and infrastructure but also to the regulatory environment surrounding government operations.
The longer-term goal is to use AI to reshape the civil service itself. Automation could reduce routine administrative work, lower operating costs and allow government employees to focus on tasks requiring greater judgment and public interaction. Thailand's approach illustrates a broader global trend: governments are moving from experimenting with individual AI applications toward building AI-enabled public infrastructure, where secure national data, local-language models, automated workflows and cross-agency analytics become interconnected parts of government operations.
