The increasing reliance on AI doctors' chatbots in the NHS could put the healthcare system on the brink of collapse, experts have warned. These chatbots, designed to help patients access healthcare services, have been praised for their potential to free up doctors' time and reduce waiting lists. However, concerns have been raised about their safety, accuracy, and potential impact on the NHS workforce.
Dr. Siân Williams, a GP and chair of the Royal College of GPs, expressed concerns that the use of AI chatbots could lead to a "two-tier system" where patients who can afford to pay for private consultations would have access to more comprehensive care. Meanwhile, those who rely on the NHS might be left with limited and potentially inaccurate information.
The UK's National Data Guardian, John Edwards, emphasized the need for robust regulation and safeguards to ensure that AI chatbots provide safe and reliable information to patients. The government has announced plans to regulate AI in healthcare, but experts warn that more needs to be done to address the potential risks and consequences of relying on these technologies.
As the NHS continues to grapple with the challenges of funding and staffing shortages, the increasing use of AI chatbots raises important questions about the future of healthcare delivery and the potential impact on patients and healthcare professionals alike.
