AI Is Reshaping Office Work — But It Creates Big Tensions for Workers

AI Is Reshaping Office Work — But It Creates Big Tensions for Workers

According to the 2025 Deloitte Global Human Capital Trends report, AI is radically altering the nature of office and administrative work. Many traditional entry‑level tasks are being automated, shrinking the number of junior‑level roles — which historically served as entry points for new professionals.

This change has triggered what the report calls growing “tension” between what organizations expect and what workers experience. On one hand, companies see AI as a way to boost productivity and reduce drudge work. On the other, many employees — especially newer workers — find that they are no longer getting the on‑the‑job training, mentorship, and career progression that come with traditional entry‑level roles.

The shift also affects middle management: managers are being asked to evolve from traditional supervisors into “people‑developers” who guide human–AI collaboration, rather than simply overseeing routine workflows. But the report notes that only a small fraction of organizations are actively adapting — just 7% say they’re making real progress redesigning managerial roles for the AI era.

Finally, the report warns that policy and workplace culture must evolve to match the new reality. This includes redesigning hiring and career‑development practices around skills and potential (not just prior experience), updating employee value propositions to reflect hybrid human–AI work, and ensuring fair recognition, rights, and support for workers as their roles change.

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