Artificial intelligence (AI) has transitioned from being a futuristic concept to a central pillar of modern business transformation, according to a report by the Confederation of Indian Industry (CII) and Protiviti. This shift is driven by AI's ability to reshape economies, industries, and societies by enhancing global competitiveness, operational efficiency, customer experience, risk management, sustainability, and innovation.
AI is being leveraged across various industries, including financial services, manufacturing, retail, healthcare, and enterprise technologies. In financial services, AI is redefining trust, regulation, and fraud detection by incorporating intelligence into risk assessment, compliance functions, and customer engagement. In manufacturing, predictive intelligence is optimizing production and supply chains, allowing for more efficient operations.
In India, AI is viewed as a national priority to enhance competitiveness, inclusive growth, and long-term resilience. The government is focusing on AI-driven innovation through initiatives like the DeepTech Fund of Funds and research fellowships. AI literacy and fluency are becoming mission-critical for every industry, leader, and enterprise.
Microsoft India & South Asia President Puneet Chandok emphasizes that AI has moved from opportunity to impact, and its potential is immense. CII Director General Chandrajit Banerjee highlights AI's role in enhancing competitiveness, inclusive growth, and long-term resilience in India. As AI continues to evolve, it is expected to play a crucial role in shaping the future of businesses and industries in India and beyond.
