Ariglad is an AI-powered tool designed to automatically create and update knowledge base articles. By analyzing customer support tickets and product release notes, it ensures that knowledge bases remain current, relevant, and accurate for both customers and internal teams.
Key Features
- Auto-generates knowledge base articles from support tickets and release notes
- Updates existing articles to reflect the latest information
- Ensures consistency and accuracy across documentation
- Supports search and categorization for easy access
- Reduces manual effort in maintaining knowledge bases
- Integrates with customer support and product management tools
Pros
- Keeps knowledge bases up-to-date automatically
- Saves time and reduces manual documentation work
- Improves customer support efficiency with accurate articles
- Enhances team productivity by providing reliable reference material
- Ideal for fast-moving products and services
Cons
- Advanced features may require a paid plan
- Accuracy depends on the quality and clarity of input data
- May require occasional human review for complex topics
Who Is This Tool For?
- Customer support teams
- Product managers maintaining release documentation
- Knowledge management specialists
- Businesses aiming to keep their support content current
- Companies looking to automate repetitive knowledge updates
Pricing Packages
- Free Access: Basic article generation and updates
- Pro/Plus Access: Advanced AI capabilities, frequent updates, integration options
- Enterprise Plans: Team-wide access, bulk article management, analytics, and custom integrations
