Canny is an AI-powered tool designed to streamline the process of collecting, organizing, and analyzing customer feedback—particularly feature requests. It provides a centralized space for product teams to better understand user needs and prioritize roadmap decisions based on data-driven insights.
Key Features and Benefits
- Centralized Feedback Hub: Collects feature requests, bug reports, and suggestions in one place.
- AI-Powered Prioritization: Analyzes feedback to identify trends and suggest high-impact improvements.
- Public Roadmaps & Changelogs: Keep users engaged by transparently sharing product progress.
- Seamless Integrations: Works with tools like Intercom, Slack, Jira, and more.
Pros and Cons
Pros:
- Improves alignment between product development and customer needs
- Enhances transparency and customer engagement
- Saves time through automatic feedback categorization
Cons:
- May require user buy-in for feedback submission
- Advanced features can be limited to premium plans
Who is the Tool For?
Canny is ideal for:
- Product managers and development teams
- SaaS companies managing user feedback at scale
- Startups looking to prioritize features based on real demand
Pricing Packages
Pricing may vary depending on the number of users, tracked feedback items, and advanced analytics. For current pricing plans, users should visit the official Canny website.
