Cheers is a frontline brand control platform that enables businesses to monitor, manage, and enhance their reputation by linking customer feedback, online reviews, and social media mentions directly to specific frontline employees. This approach allows companies to identify standout performers, address service issues at the source, and maintain brand consistency across customer touchpoints.
Key Features
- Employee-Level Feedback Attribution – Ties reviews and mentions to the exact staff member responsible
- Reputation Monitoring – Tracks ratings, reviews, and social mentions across multiple platforms
- Performance Insights – Identifies high-performing employees and areas for improvement
- Customer Experience Tracking – Analyzes sentiment trends over time
- Multi-Channel Integration – Consolidates data from online review sites, social media, and direct feedback systems
Pros
- Provides clear visibility into employee impact on brand reputation
- Encourages accountability and service excellence
- Helps quickly address negative experiences before they escalate
- Enables data-driven staff recognition and training
Cons
- Effectiveness depends on accurate attribution of feedback
- May require integration setup with multiple review and social platforms
- Could be less useful for businesses without direct frontline staff
Who is the Tool for?
- Hospitality and restaurant businesses
- Retail chains and service providers
- Healthcare and wellness providers
- Customer service–intensive industries
Pricing Packages
- Basic Plan – Core monitoring and attribution features for small teams
- Pro Plan – Advanced analytics, trend tracking, and automated alerts
- Enterprise Plan – Customized integrations, dedicated support, and large-scale deployment.
