Cognizant Technology Solutions has been chosen by one of the world’s largest commercial vehicle manufacturers to transform and modernise its global workplace services using artificial intelligence and automation. The multi-year partnership focuses on improving workplace operations at factories and offices worldwide by deploying Cognizant’s AI-powered platforms and automation frameworks.
Under the agreement, Cognizant will use its WorkNEXT™ platform, an AI-driven digital infrastructure designed to create adaptive, integrated, and human-centric workplace experiences. This technology blends AI-first automation with “zero-touch” and “high-touch” support models to enhance operational reliability, support responsiveness, and overall user satisfaction for the client’s global workforce.
Cognizant’s CEO highlighted that the deal reflects broader industry demand for AI-led workplace transformation — not just as a productivity tool but as a way to build resilient, future-ready environments that can support large and geographically dispersed teams. The collaboration stands out as a strategic application of AI beyond isolated use cases, embedding intelligent automation into day-to-day business processes.
The announcement underscores how enterprise technology services firms are increasingly integrating AI into core operations for multinational companies. Although specific financial terms weren’t disclosed, the deal signals continued confidence in AI-enabled workplace solutions as organisations scale automation and digital experiences across global operations.
