Small to medium-sized businesses (SMBs) can greatly benefit from Generative AI (Gen AI), but they often struggle to keep up with the latest technologies due to limited resources. To ensure SMBs don't get left behind, it's essential to provide them with accessible and affordable Gen AI solutions.
SMBs should start by assessing and planning how Gen AI can make a significant impact on their business, such as in customer service, marketing, or inventory management. It's also crucial to build a collaborative team to drive the AI initiative forward and encourage innovation.
High-quality, well-organized data is vital for Gen AI to deliver accurate insights and predictions. SMBs should implement robust data management practices to manage complexity. Starting with small pilot projects can help test the waters, understand the practical implications of Gen AI, and demonstrate tangible benefits to stakeholders.
After successful pilots, SMBs can scale up AI applications across their business, standardizing processes and integrating AI deeper into their operations. There are also various AI agents and chatbots available for SMBs, such as OneAgent, Zapier AI Chatbot, Spell, and Fini, which can help streamline AI adoption.
