A recent survey by CIO&Leader has revealed that enterprises are increasingly viewing artificial intelligence (AI) as a tool for improving decision-making processes rather than just for automation. The survey, which polled over 350 chief IT officers and chief technology officers from large enterprises with annual turnovers exceeding Rs 5,000 crore, found that all respondents saw AI's main value in leveraging insights to drive business outcomes.
The survey also highlighted the importance of cost reduction, process efficiency, and operational agility or business resilience in AI adoption, with 98.4% of enterprises prioritizing these factors. Additionally, 96% of enterprises valued AI's role in customer experience enhancement, citing personalization, service automation, and interaction insights.
The majority of enterprises, 93%, plan to increase AI and analytics investment in 2025, with more than half projecting significant budget hikes. Furthermore, 41% of enterprises are already using AI in IT operations for automation, anomaly detection, and ticket triage.
Experts emphasize the need for governed, measurable programs to ensure AI investments mature into effective decision-making tools. By integrating AI into decision-making processes, businesses can enhance efficiency and accuracy, drive innovation and strategic thinking, foster a culture of data-driven decision-making, and improve customer experiences through personalization and service automation.
To successfully leverage AI, enterprises should focus on strategic integration, prioritize transparency and ethics, and cultivate a culture of continuous learning. By doing so, businesses can unlock the full potential of AI and drive long-term success.
