Generative AI is increasingly being used in mental health support, particularly in school settings, but its effectiveness and limitations are being debated. A recent study explored secondary school students' perceptions of using generative AI chatbots as therapeutic tools, highlighting concerns about empathy, trust, and adaptability.
AI chatbots can provide immediate emotional support and are available 24/7, making them valuable for institutions facing resource constraints. They can also offer scalable mental health support at a lower cost than traditional therapy and provide a safe space for students to express themselves without fear of judgment.
However, AI chatbots often lack the emotional depth and understanding that human therapists provide. They may struggle to respond to complex or unexpected user inputs, and there are concerns about data protection and cybersecurity.
While AI chatbots can be useful tools, they should complement, not replace, human therapists. Research suggests that AI chatbots can help fill gaps in mental health services, but human oversight is essential for effective support.
As AI technology evolves, addressing concerns about empathy, trust, and adaptability will be crucial for its successful integration into mental health support systems. The future of AI in mental health support will likely involve a combination of human therapists and AI-powered tools, working together to provide comprehensive and effective care.
