Indians are embracing AI-powered public services with enthusiasm, according to Salesforce's Connected Citizen research. The study reveals that 100% of Indian constituents are willing to use AI agents to interact with the public sector. Indians expect AI-powered services to provide 24/7 access to information and services, personalized support, and data security.
The survey highlights the potential benefits of AI in public services, including efficient resource management, simplified processes, and enhanced public service delivery. Indians are also interested in proactive services, with 95% wanting to be automatically enrolled in government programs they qualify for, and 94% wanting pre-filled forms for government services.
The Indian government has been actively promoting AI adoption through initiatives like the IndiaAI Mission, which aims to foster innovation, skill development, and responsible AI use. The mission includes the IndiaAI Innovation Centre, which has launched a call for proposals to encourage AI research and development, and plans to set up Data and AI Labs in Tier 2 and Tier 3 cities to expand opportunities for AI education and innovation.
Overall, Indians are optimistic about AI's potential to transform public services, but emphasize the need for trust, transparency, and data security. As the government continues to invest in AI infrastructure and education, it is likely that AI-powered public services will become increasingly prevalent in India .
