Microsoft 365 Copilot is transforming the way civil servants work by saving them hours of administrative tasks. According to QA, Microsoft 365 Copilot can save each public sector worker over four hours per week on administrative tasks, which translates to over 23 million working hours weekly across the total workforce.
Early adopters of Copilot performed tasks 28% faster, with 70% of workers feeling more productive and 68% reporting higher-quality work. By automating tasks such as data input, document management, and risk management, Copilot can significantly reduce the workload of civil servants.
For example, a recruitment team used Copilot to streamline data input across platforms, saving over 30 hours every month by automating candidate data collection and processing. Similarly, the UK government's generative AI-powered chatbot, (link unavailable) Chat, provided useful responses to complex questions for 70% of users in its initial trial.
To successfully implement Microsoft Copilot AI, public sector organizations should develop a strategic approach to scaling its usage across the workforce. This includes providing training and awareness programs to ensure employees understand its capabilities and benefits, fostering a culture of experimentation and continuous improvement, and addressing concerns around job displacement and potential misuse of AI.
By leveraging Microsoft Copilot AI, civil servants can focus on high-value tasks that require critical thinking, policy development, and citizen engagement, ultimately leading to better public services and improved outcomes for citizens.
