Salesforce CEO Marc Benioff revealed in an interview with Bloomberg's "The Circuit with Emily Chang" that artificial intelligence (AI) is handling a significant portion of the company's workload. According to Benioff, AI is currently performing around 30% to 50% of Salesforce's work, with an impressive accuracy rate of 93%. This shift towards AI is transforming the way Salesforce operates, enabling human employees to focus on higher-value tasks.
AI is taking over a substantial part of coding tasks in software engineering, freeing up developers to concentrate on more complex challenges. In customer service, AI agents are handling routine customer inquiries, reducing response times and improving customer satisfaction. Additionally, AI's ability to process vast amounts of data quickly and accurately is helping Salesforce provide better insights and decision-making tools for its clients.
Benioff emphasizes the importance of CEOs ensuring their company's values align with the integration of AI, highlighting the need for ethical considerations in this digital labor revolution. While Salesforce has laid off employees in the past, it's also hiring for roles focused on selling its AI platform, Agentforce. Other tech giants like Microsoft and Google are also leveraging AI, with Microsoft's CEO Satya Nadella stating that around 30% of their code is now written by AI, and Google's CEO Sundar Pichai reporting that over 30% of new code at Google is generated by AI.
