Salesforce CEO Marc Benioff recently revealed that artificial intelligence is handling a significant portion of the company's work, estimating that AI performs around 30% to 50% of tasks that were previously done by humans. This shift allows employees to focus on higher-value work, according to Benioff. Salesforce's AI technology, Agentforce, boasts 93% accuracy and is being adopted by major clients like Walt Disney Co.
The growing role of AI in the tech industry is evident, with many companies investing heavily in AI development. Other tech giants are also leveraging AI extensively. Microsoft CEO Satya Nadella reports that around 30% of the company's code is now written by AI, while Google CEO Sundar Pichai says AI generates over 30% of new code.
This trend raises questions about the impact on employment. Salesforce laid off around 1,000 employees earlier this year due to its focus on AI, but the company is also planning to hire 1,000 new employees to sell its AI agent tech, Agentforce. As AI continues to transform the tech industry, companies will need to balance the benefits of automation with the potential effects on their workforce.
