SentiOne is a conversational AI platform and social listening tool designed to monitor and engage with online conversations about a brand or service. It uses artificial intelligence (AI) to automate customer service, analyze online sentiment, and even prevent potential online crises.
Key Features
Real-time social listening across multiple platforms
AI-driven sentiment analysis and trend detection
Conversational AI chatbots for automated support
Crisis detection and early-warning alerts
Customer conversation analytics and reporting
Omnichannel monitoring and engagement tools
Pros
Helps brands stay aware of online sentiment
Reduces manual workload through automation
Improves customer service quality and response times
Enables proactive crisis prevention
Provides deep insights into customer behavior
Cons
Advanced features may require premium plans
Setup and integration can take time for large teams
Accuracy of sentiment analysis depends on data quality
Who Is This Tool For?
Marketing and PR teams
Customer service departments
Brand reputation managers
Enterprises monitoring large online communities
Agencies handling multiple clients
Pricing Packages
Free Access: Limited listening and basic analytics
Pro / Premium Plans: Full monitoring, chatbot automation, advanced reporting
Enterprise Plans: Custom setups, dedicated support, and large-scale sentiment intelligence
