The CEO of Tata Consultancy Services (TCS) has described the rise of generative artificial intelligence as a fundamental transformation in how technology interacts with business and society. According to his perspective, generative AI — the class of systems that can produce text, images, code, and other creative outputs — is not just another incremental tool but a catalyst that reshapes workflows, products, and even organizational thinking. This shift is viewed as comparable in scope to earlier major technology waves like the Internet and cloud computing.
He emphasized that generative AI’s ability to understand context, assist with problem-solving, and generate creative content makes it far more than a simple automation engine. Instead, these systems are beginning to influence decision-making, enhance human productivity, and open up new frontiers for innovation. In industries ranging from healthcare to banking, AI is already being used to accelerate research, personalize customer experiences, and optimize complex processes, suggesting broad implications for how work is structured.
At the same time, the TCS CEO pointed out that generative AI’s integration into business must be managed thoughtfully. Firms need strong governance frameworks to address issues such as bias, accountability, and ethical use. Without thoughtful safeguards, powerful AI tools could inadvertently amplify inequalities, produce unreliable outputs, or create unintended risks. Strategic leadership, clear policies, and continuous skill development were highlighted as key enablers for organizations to harness AI responsibly.
Lastly, he argued that the rise of generative AI calls for a rethinking of talent and learning within companies. As routine tasks become increasingly supplemented by AI, human roles are shifting toward activities that require creativity, critical thinking, and emotional intelligence. Organizations that invest in lifelong learning and reskilling initiatives are more likely to thrive in this environment, making adaptability and human-centered leadership essential for long-term success in the AI era.
