TheySaid is an AI-driven customer feedback tool that enables real-time insight collection directly through interactive conversations. By integrating customer feedback with AI chat interactions, it provides 10x more actionable insights to help teams improve product-market fit, align with customer needs, and refine pricing strategies faster.
Key Features and Benefits
- Conversational Feedback Collection: Users share feedback naturally while interacting with AI
- Real-Time Insight Generation: AI extracts and summarizes key themes and sentiment instantly
- Customer-Centric Decision Support: Pinpoints product gaps, pricing issues, and usability pain points
- Actionable Dashboards: Organizes and visualizes insights for product, sales, and growth teams
- Faster Iteration Cycles: Helps companies adapt and improve products based on live customer input
Pros and Cons
Pros:
- Provides high-quality qualitative feedback automatically
- Captures insights without interrupting user workflows
- Ideal for improving product-market fit and feature prioritization
- Helps iterate faster on pricing and positioning
- No need for complex surveys or research tools
Cons:
- Effectiveness depends on user engagement with the AI
- May need calibration to avoid noise in feedback
- Integration and setup may require light technical effort
Who is the Tool For?
TheySaid is ideal for:
- SaaS startups and product teams
- Founders and early-stage companies seeking market validation
- Growth and marketing teams refining pricing and messaging
- UX and customer success teams gathering qualitative insights
Use Cases
- Identifying hidden customer pain points in real time
- Testing new pricing models based on user feedback
- Uncovering user behavior and feature desires
- Validating product updates or pivots with qualitative data
Pricing Packages
TheySaid generally offers:
- Free Trial or Demo Access
- Startup/Team Plan: Basic AI insight features and integrations
- Growth/Enterprise Plans: Enhanced analytics, unlimited responses, advanced customization, and dedicated support.
