UNESCO and the International Council of Museums (ICOM) have launched a global survey focused on understanding how artificial intelligence is being used in museums around the world. The initiative aims to gather information about current AI applications, challenges faced by museum professionals, and the training needs required for responsible AI adoption. The survey reflects growing international interest in how digital technologies are transforming cultural institutions and heritage preservation.
The survey is designed to explore how museums are integrating AI into daily operations such as collection management, visitor engagement, conservation, research, and exhibition development. Organizers are also examining how AI tools can improve accessibility, enhance educational experiences, and support the preservation of cultural heritage. At the same time, the initiative seeks to identify ethical concerns related to transparency, bias, sustainability, and the responsible use of AI in cultural spaces.
Another important objective of the initiative is to strengthen international collaboration among museums, technology experts, policymakers, and cultural organizations. UNESCO and ICOM have emphasized that AI adoption in museums should align with global ethical frameworks, including UNESCO’s Recommendation on the Ethics of Artificial Intelligence and the ICOM Code of Ethics. Through data collection and professional dialogue, the organizations hope to create practical guidance and policy recommendations that support ethical and inclusive innovation within museums worldwide.
The article highlights that museums are increasingly experimenting with AI-driven technologies such as virtual exhibitions, predictive conservation systems, visitor analytics, and automated cataloguing tools. However, many institutions still face challenges related to funding, technical expertise, digital infrastructure, and governance. By conducting this global survey, UNESCO and ICOM aim to better understand these issues and help museums adapt to the rapidly evolving relationship between culture and artificial intelligence while ensuring that technology continues to serve education, diversity, and public engagement.
