Artificial intelligence (AI) has become a catalyst for enterprise innovation, but generic, out-of-the-box solutions can't meet the complex demands of modern enterprises. Customers want tailored solutions that drive real results, aligned with their industry and strategic goals. SAP's customer-specific AI solutions address this need, delivering context-rich insights, trust, and transparency through robust governance and responsible AI standards.
SAP's approach is built on three core principles: context-rich insights, trust and transparency, and co-innovation. With access to enterprise data across industries and business functions, SAP provides AI solutions that understand real businesses. Trust and transparency are ensured through model explainability, data privacy, and enterprise-grade governance.
Real-world examples demonstrate the impact of customer-specific AI. Accenture partnered with SAP to simplify its manual billing process using SAP Business Technology Platform and generative AI, improving billing efficiency by 32% and reducing setup times by half. Another example is a global chemical and consumer goods company that embedded AI into its dispute management process, automating document indexing and classification, and achieving efficiency gains of up to 1,000 hours a month.
By adopting customer-specific AI solutions, enterprises can bridge the gap between technology potential and business reality, transforming AI from a generic tool into a strategic advantage. This enables businesses to move faster, think smarter, and lead with purpose, ultimately redefining what's possible in their respective industries.
