Western Union is taking a significant step towards digital transformation by partnering with HCLTech to adopt an AI-led platform operating model. This strategic move aims to enhance Western Union's agility and scalability, ultimately delivering seamless and innovative customer experiences.
The partnership will leverage HCLTech's AI-powered solutions, including FENIXAI and AI Force, to accelerate Western Union's transition to a platform-centric operating model. This will enable the company to make data-driven decisions, increase resilience through enterprise-wide infrastructure transformation, and reimagine its technology landscape.
As part of this collaboration, Western Union will establish an advanced technology center in Hyderabad, India, in partnership with HCLTech. This center will focus on innovation and expanding Western Union's global technology footprint.
Devin McGranahan, President and CEO of Western Union, emphasized the importance of this partnership in delivering exceptional value to customers and making world-class financial services accessible to people everywhere.
