Zendesk AI integrates generative AI, automating customer support with natural language, custom tone bots, and enhanced agent efficiency. It offers data-driven automation suggestions, expands agent responses, and enhances self-service through automated article generation. Zendesk AI delivers improved customer experiences and boosts agent productivity, resolving issues quickly and providing context. It includes an intelligent knowledge base with content cues, reducing support tickets. This AI solution supports employee experience by routing HR and IT queries and ensures data protection. Advanced Data Privacy and Protection add-on are available for enhanced security. Zendesk AI is suitable for various industries and uses OpenAI technology.
