Artificial intelligence is becoming an increasingly common source of health information for Americans, particularly younger adults. According to a new Kaiser Family Foundation (KFF) survey highlighted by ZDNET, many people are using AI chatbots to ask questions about physical health, mental well-being, symptoms, medications, and treatment options before or after consulting a healthcare professional. The findings suggest that AI is emerging as a new tool for health information, although most users still view it as a supplement rather than a replacement for medical advice.
The survey found that AI use is highest among younger adults. Around 36% of adults aged 18–29 reported using AI tools for information or advice about their physical health during the past year, while 28% said they had used AI for mental health or emotional well-being. Adoption declines with age, indicating that younger generations are more comfortable incorporating AI into their healthcare information-seeking habits.
Despite growing adoption, trust in AI remains limited. Many respondents expressed concerns about the accuracy of AI-generated medical advice, potential misinformation, privacy risks, and the possibility of receiving unsafe recommendations. Health experts emphasize that AI can help explain medical information, summarize test results, and answer general health questions, but it should not replace qualified healthcare professionals for diagnosis or treatment decisions.
The article concludes that AI is likely to become a permanent part of the healthcare information ecosystem as its capabilities improve. However, its long-term value will depend on strong safeguards, transparency, and responsible use. Experts recommend treating AI as a supportive tool that enhances access to health information while continuing to rely on licensed medical professionals for personalized medical care and critical healthcare decisions.
